99.92% Uptime Guarantee
We guarantee 99.92% uptime for all dedicated servers. This commitment covers network availability and server hardware functionality. Our infrastructure is designed with redundancy at every level to ensure maximum uptime for your critical applications and services.
All support tickets receive an initial response within 2 hours. Critical issues affecting server availability are prioritized and addressed immediately by our technical team. We maintain 24/7 support coverage with experienced engineers available at all times.
Routine maintenance is scheduled during off-peak hours with advance notification provided to all affected customers. We aim to minimize service disruption through careful planning and execution of maintenance windows.
Emergency maintenance may be performed without prior notice to address critical security vulnerabilities or infrastructure issues that could affect service stability or customer security.
This SLA does not cover downtime caused by customer configuration errors, DDoS attacks exceeding our mitigation capacity, force majeure events, or scheduled maintenance windows. Network issues beyond our infrastructure are also excluded.
Our network operations center monitors all infrastructure 24/7. Automated systems detect and alert our team to potential issues before they impact customers. Historical uptime data is available upon request.